Our authorization process covers mailed returns of new merchandise with or without a defect, along with exchange applications.
Qualifying requests after receipt
Submit the request during the 30 calendar days following delivery. Defects, damage, incomplete or wrong contents, and a significant listing mismatch can be assessed. A changed decision, personal preference, or mistaken option may support a non-defective return when the product is new, unused, and preserved in its original state. Mandatory legal protections are unaffected.
Information and approval
Begin by emailing tuoheyhealy@gmail.com with the order number, checkout email, and explanation. Provide photographs or video for a merchandise concern and keep its packaging and components. Nothing should be mailed before approval. We then verify the correct returns destination and directions; the General correspondence address is not automatically an approved return location.
Mailing method and charges
A complimentary prepaid return label comes inside the original parcel. After authorization, mail the item using that enclosed label and the route we confirm, without paying the associated return postage. Ask for assistance if the label is absent or misplaced. We assess no restocking charge.
Resolution
Exchange fulfillment remains subject to review and stock. When a refund is approved, we begin processing and initiate it back to the original payment method within 10 days. The customer’s bank or payment provider controls any additional posting time.