The sections below explain what happens before a skincare parcel leaves our store and what to expect after the carrier receives it.
Two separate business-day estimates
We ordinarily prepare an order in about 1–2 business days after successful payment authorization. From dispatch, its estimated journey with the carrier is 4–6 business days. Weekends and relevant holidays do not count in those estimates, and actual delivery can vary.
Checkout information and shipment updates
Supported destinations, service levels, and any delivery charge appear during checkout. Customers should check the full address and contact information before submission. We send tracking when it becomes available from the carrier.
When a parcel needs investigation
Write to tuoheyhealy@gmail.com about delay, loss, transit damage, or a delivery scan when the package was not received. Share the purchase number, checkout email, tracking number, and helpful images so the available evidence can be followed up.